Assistant is an efficient and constantly evolving communication tool that is part of Coginov’s Vision™ suite and offers an optimal return on capital invested. It automatically analyzes customer requests in natural language, eliminates the noise (as opposed to a search engine, which generates noise) and provides an appropriate and normalized response. Your clients will automatically receive the right answer on the first try.
Thanks to semantic search, Assistant can use various internal and external sources (document assets, websites, external references, databases, etc.) to provide complete answers to clients. The creation of a knowledge base means easier governance, a reduction in calls and online questions, and increased overall customer satisfaction.
Knowledge management is essential to efficient communication and allows an organization to accurately respond to client requests. Today, communication strategies use a combination of several tools, including online FAQs, communities, email, phone service, virtual help, etc.